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Effective Date: 01 Sep 2025
Legal Entity: Loomtale Fashions LLP (“Loomtale,” “we,” “our,” “us”)
Registered in: India
This Privacy Policy describes how Loomtale Fashions LLP collects, uses, stores, discloses, and protects your information when you use our website, mobile application, and services (“Platform”).
By accessing or using our Platform, you (“User,” “Customer,” “You”) agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Data: Name, email address, phone number, shipping and billing address.
1.2 Authentication Data: If you sign in using Google, we collect limited Google account information in accordance with your permissions.
1.3 Transaction Data: Order history, payment status, and GST details where applicable.
1.4 Technical Data: IP address, device type, browser version, cookies, and analytics identifiers.
1.5 Communications: Any correspondence with customer service, feedback, or queries.
2. Legal Basis of Processing
We process your personal data in compliance with:
Information Technology Act, 2000 and Reasonable Security Practices Rules, 2011.
Consumer Protection (E-Commerce) Rules, 2020.
GST and applicable tax laws in India.
3. Use of Information
We use collected data to:
Process, fulfill, and deliver orders.
Communicate order confirmations, updates, and customer support.
Allow users to manage their profile, wishlist, and order history.
Improve website performance through Google Analytics.
Comply with legal, tax, and regulatory obligations.
4. Sharing of Data
Payment Gateway: Razorpay processes all transactions. We do not store card/UPI details.
Logistics Providers: Data is shared with courier partners for shipping.
Technology Partners: Google Analytics for insights, Google for authentication.
Legal Requirements: We may disclose data if required by law, regulation, or court order.
We do not sell or rent your personal data to third parties.
5. Data Retention
Personal data is retained only as long as necessary for:
Completion of orders.
Tax and accounting obligations (as per GST laws).
Legal compliance under Indian law.
6. Data Security
We implement SSL encryption, firewalls, and access controls to safeguard your data.
Despite security measures, no system is immune to cyber threats. By using our Platform, you acknowledge these inherent risks.
7. Cookies
We use cookies to:
Maintain login sessions.
Store cart and wishlist preferences.
Track anonymous browsing behavior.
You may disable cookies in your browser, but functionality may be limited.
8. User Rights
You may:
Request access to your personal data.
Request correction or deletion of data (subject to legal obligations).
Opt out of promotional communications.
Requests must be made in writing to our Grievance Officer (see Section 10).
9. Children’s Privacy
Our services are not directed to children under 13. Users between 13–18 must use the Platform under parental/guardian supervision.
10. Amendments
We may revise this Privacy Policy without prior notice. The updated version will be posted on our Platform with a revised effective date.
11. Grievance Redressal
As per Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer: Krishnakumar
Email: grievance@loomtalefashions.com
Response Time: Within 48 hours
Resolution Timeline: Within 30 days
